Terms of Service

Effective Date: 26 July 2026
Last Updated: 26 July 2026

Platform: https://app.usetessera.com

These Terms of Service ("Terms") govern your access to and use of the Tessera platform, websites, and related services (the "Services") provided by Tessera AI Limited ("Tessera", "we", "us", "our"), a company registered in England and Wales (company number 16614786, VAT registration number GB 522 8478 77) with its registered office at 20 Wenlock Road, London, N1 7GU.

1. ACCEPTANCE, ELIGIBILITY, AND PRECEDENCE

1.1 Acceptance. By accepting these Terms at sign-in, creating an account, connecting an email account, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1.2 Authority. If you use the Services on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms, and "you" means that organisation. You must be at least 18 years old.

1.3 Business use only. The Services are provided solely for business use. You must use the Services only in the course of a business, trade, or profession. We may suspend or terminate access to any account that is not being used for business purposes.

1.4 Precedence. If you have entered into a separate written agreement with Tessera covering the Services (for example a Master Services Agreement and Statement of Work), that agreement governs to the extent of any conflict with these Terms.

2. DEFINITIONS

"Agency" means the workspace within the Services through which you and your colleagues collaborate on campaigns.

"Creator Contact Data" means Personal Data relating to an influencer or creator contact that you make available to Tessera, including name, email address, social handle, agreed fee, contract status, message and thread history, and any summaries or fields derived by the Services that remain linked to a named individual.

"Customer Data" means all data, content, and information uploaded to, processed by, or generated through the Services by you or your authorised users, including influencer data you provide.

"Data Protection Laws" means all applicable data protection and privacy legislation binding on either of us, including the UK GDPR, the UK Data Protection Act 2018 (as amended), the EU General Data Protection Regulation (2016/679) (where applicable), and the California Consumer Privacy Act as amended by the CPRA (where applicable).

"Personal Data" has the meaning given to it under applicable Data Protection Laws, and includes any information relating to an identified or identifiable natural person contained within Customer Data.

3. THE SERVICES AND LICENCE

3.1 Tessera provides AI-assisted tools for tracking influencer outreach campaigns, including the Tracker Agent, integrations with email and storage providers, and related features.

3.2 Licence to you. Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes only.

3.3 Our rights. Tessera retains all intellectual property rights in the Services, software, documentation, and underlying technology. Tessera retains all right, title, and interest in and to any improvements, enhancements, and derivative works of the Services developed in the course of providing the Services, including those influenced by your usage patterns or feedback, and nothing in these Terms grants you any ownership interest in such developments.

3.4 Restrictions. You must not reverse engineer, decompile, resell, or sublicense the Services, or use the Services to build a competing product.

3.5 Changes to the Services. We may add, modify, or discontinue features at any time. Features that we identify as beta, preview, trial, or early access are made available for evaluation only, may be modified or withdrawn at any time, and are excluded from any warranty, availability commitment, or support commitment.

4. YOUR ACCOUNT AND AGENCY

4.1 You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly at security@usetessera.com if you suspect unauthorised access.

4.2 Shared visibility. The Services are designed for team collaboration. Email threads involving contacts you add to a campaign, and information derived from them, are visible to other members of your Agency. You are responsible for who you invite to your Agency.

5. ACCEPTABLE USE

You must use the Services only for lawful purposes and in accordance with these Terms. You must not:

Suspension. We may suspend or terminate your access immediately and without notice if we reasonably believe you have breached these Terms or applicable law, or where necessary to protect the Services, other users, or any third party.

6. THIRD-PARTY INTEGRATIONS

The Services integrate with third-party platforms including Google Workspace and Microsoft 365. By connecting an account, you authorise us to access and process data from that platform as necessary to provide the Services. Your use of those platforms remains governed by their own terms. You acknowledge that the Services depend on continued access to those platforms and that any interruption to such access may affect Service delivery.

7. YOUR DATA

7.1 Ownership. You retain all right, title, and interest in and to Customer Data.

7.2 Licence to us. You grant Tessera a limited licence to use Customer Data solely as necessary to provide, secure, support, and debug the Services and as otherwise permitted under these Terms.

7.3 No AI training on your data. Tessera does not use Customer Data to train artificial intelligence or machine-learning models.

7.4 Feedback. Any feedback or suggestions you provide regarding the Services may be used by Tessera without restriction or compensation.

7.5 Privacy Policy. Our Privacy Policy (https://www.usetessera.com/privacy-policy) describes how we handle personal data. It is not incorporated into these Terms as contractual terms; you acknowledge it. Where we process Personal Data on your behalf, Section 8 applies.

8. DATA PROCESSING

This Section applies to the extent that Tessera processes Personal Data on your behalf in connection with the Services.

8.1 Roles

(a) For the purposes of Data Protection Laws, you are the data controller and Tessera is the data processor in respect of Personal Data within Customer Data, including Creator Contact Data. Tessera processes such Personal Data only to deliver the Services on your documented instructions.

(b) Except as set out in 8.1(c), Tessera processes Personal Data within Customer Data as a processor on your behalf.

(c) To the extent Tessera processes Personal Data within Customer Data to create anonymised, aggregated, or synthetic data that is not Personal Data (the one-off aggregation and anonymisation step), Tessera acts as a controller for that step only, on the basis of its legitimate interests as described in its Privacy Policy. All improvement of the Services is carried out using such anonymised, aggregated, or synthetic data that is not Personal Data, unless you have separately consented to Tessera using Customer Data in identifiable form to improve the Services. Save for that separately consented processing, for all other processing of Personal Data within Customer Data, Tessera acts solely as a processor under 8.1(a) and 8.1(b).

(d) You are and will remain the controller of the Creator Contact Data and other Personal Data within Customer Data that you make available to Tessera. You warrant that you have a valid lawful basis for that processing and for making the data available to Tessera, and that you have provided the information required under Article 14 of the UK GDPR to the creator and influencer contacts whose Personal Data you make available. You are responsible, as controller, for ensuring that any special category personal data (within the meaning of Article 9 of the UK GDPR) contained in Customer Data has a valid Article 9 condition for processing, including its transmission to and processing by Tessera’s AI sub-processors to provide the Services. Tessera will use commercially reasonable efforts to minimise the special category data included in that processing.

8.2 Processing on documented instructions

Tessera processes Personal Data only on your documented instructions, which are set out in these Terms (including the description of processing in Section 8.13) and as given through your use of the Services, unless required to process by applicable law, in which case Tessera will inform you of that legal requirement before processing unless prohibited by law. Tessera shall promptly notify you if, in its opinion, an instruction infringes applicable Data Protection Laws.

8.3 Confidentiality of personnel

Tessera shall ensure that persons authorised to process Personal Data are subject to an appropriate duty of confidentiality.

8.4 Security

Tessera shall implement and maintain technical and organisational security measures designed to protect Personal Data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration, or disclosure, including:

8.5 Sub-processors

(a) You give general authorisation for Tessera to engage sub-processors to assist in delivering the Services. The current list is set out in our Privacy Policy (Section 5), which is the canonical register.

(b) Tessera shall give no less than fourteen (14) days’ prior notice of any intended addition or replacement of a sub-processor, by updating that list and notifying account owners. You may object on reasonable data protection grounds within that period, and we shall work together in good faith to resolve the objection. If the objection cannot be resolved within thirty (30) days, your remedy is to stop using the Services and delete your account.

(c) Tessera shall impose on each sub-processor data protection obligations no less protective than those set out in this Section, and remains responsible for each sub-processor’s performance of those obligations.

8.6 Data subject rights

Taking into account the nature of the processing, Tessera shall assist you by appropriate technical and organisational measures, insofar as is technically feasible and within Tessera’s reasonable control, in responding to requests by data subjects to exercise their rights under Data Protection Laws, including rights of access, rectification, erasure, restriction, objection, and portability. Tessera shall promptly forward to you any request it receives directly from a data subject relating to Personal Data processed on your behalf, and shall not respond to such a request itself except on your documented instructions or as required by law.

8.7 Personal data breach

Tessera shall notify you without undue delay, and in any event within seventy-two (72) hours of becoming aware, of any breach of security affecting Personal Data processed on your behalf. The notification shall include the nature of the breach; the categories and approximate number of data subjects and records affected; the likely consequences; and the measures taken or proposed to address it. Tessera shall cooperate with you in connection with any resulting regulatory or data subject notification obligations.

8.8 Assistance with DPIAs and prior consultation

Taking into account the nature of the processing and the information available to it, Tessera shall provide reasonable assistance with any data protection impact assessment under Article 35 of the UK GDPR and any prior consultation with a supervisory authority under Article 36, where such assessment or consultation relates to Tessera’s processing of Personal Data on your behalf.

8.9 International transfers

Where Tessera transfers Personal Data to a country not subject to a UK adequacy decision (or, where EU GDPR applies, an EU adequacy decision), it shall ensure that an appropriate transfer mechanism is in place: the UK-US Data Bridge where the recipient is certified under the US Data Privacy Framework, the ICO International Data Transfer Agreement (IDTA), or EU Standard Contractual Clauses. Details are set out in our Privacy Policy.

8.10 Audit and information

Upon your reasonable written request, and no more than once per year unless required by a supervisory authority, Tessera shall make available the information necessary to demonstrate compliance with this Section, including relevant third-party certifications and audit summaries such as ISO 27001 and SOC 2 Type II. Such information is provided in confidence and may be conditioned on a written confidentiality agreement. Where the information made available under this Section is insufficient to demonstrate compliance, Tessera shall allow for and contribute to audits, including inspections, conducted by you or an independent auditor mandated by you, on reasonable prior written notice and no more than once in any twelve (12) month period (unless required by a supervisory authority), during business hours, subject to confidentiality obligations, limited to Tessera’s processing of Personal Data on your behalf, and at your cost.

8.11 Deletion or return

(a) Upon termination, you may elect, by written notice given within thirty (30) days of the termination date, for Tessera to either (i) securely delete all Creator Contact Data and other Customer Data in identifiable form in its possession or control, including existing copies; or (ii) return such data to you in a commonly used machine-readable format and then delete Tessera’s copies. You may also export your data at any time through the Services. Tessera shall give effect to your election within sixty (60) days of the termination date.

(b) Where you make no election within that period, option (i) (secure deletion) shall apply by default, and Tessera shall complete such deletion within sixty (60) days of the termination date.

(c) Tessera may retain Personal Data to the extent required by applicable law, in which case it shall notify you of the legal basis and the anticipated duration of such retention. Irreversibly anonymised data is not Personal Data and is not subject to this Section. The obligations in this Section survive termination.

8.12 Automated decision-making

Where you use outputs of the Services (including any scores, ratings, or rankings relating to creators) to make a decision that produces legal or similarly significant effects for an individual, you are responsible, as controller, for compliance with the UK GDPR rules on significant decisions based wholly or partly on automated processing (as amended by the Data (Use and Access) Act 2025), including providing the required safeguards.

8.13 Description of processing

Subject matter: provision of the Services (influencer campaign tracking and related AI features). Duration: the period during which these Terms apply, plus any retention period permitted under Section 8.11. Nature and purpose: collection, storage, organisation, analysis, summarisation, and retrieval of Personal Data to deliver campaign tracking, summaries, and insights. Types of Personal Data: Creator Contact Data (names, email addresses, social handles, agreed fees, contract status, message and thread history, and derived summaries and fields linked to a named individual); account and contact data of your users. Categories of data subjects: influencer and creator contacts; your authorised users.

9. FEES AND ORDER FORMS

9.1 Order Forms. Any order form, pricing page, checkout, or payment link that Tessera issues to you and that specifies fees, seats, or units (an "Order Form") forms part of these Terms. In the event of a conflict between an Order Form and these Terms, the Order Form prevails in respect of fees, seats, and units.

9.2 Fees. You shall pay the fees specified in the applicable Order Form, in the manner and at the intervals it specifies. All fees are exclusive of VAT and any other applicable taxes, which you shall bear.

9.3 Changes to fees. Tessera may change the fees payable under an Order Form with effect from the start of any renewal period, and may introduce fees for features currently provided without charge, in each case on reasonable prior notice. If you do not accept the change, you may stop using the affected Services before it takes effect.

9.4 Non-payment. If any undisputed sum remains unpaid after its due date, Tessera may suspend your access to the Services on reasonable notice until payment is received.

9.5 Where no Order Form applies. Where no Order Form applies to you, the Services are provided without charge.

10. TERM AND TERMINATION

10.1 These Terms apply for as long as you use the Services.

10.2 You may stop using the Services and delete your account at any time through your account settings.

10.3 We may terminate or suspend your access under Section 5, or on reasonable notice for any reason.

10.4 On termination, your right to access the Services ceases. Customer Data is handled in accordance with Section 8.11 and our Privacy Policy. Sections 2, 3.3, 3.4, 7.1, 7.3, 7.4, 8.11, 11, 12, 13, 15 and 16 survive.

11. WARRANTIES AND DISCLAIMERS

11.1 The Services are provided "as is" and "as available". To the maximum extent permitted by law, Tessera makes no warranties, express or implied, including any implied warranties of satisfactory quality, merchantability, fitness for a particular purpose, or uninterrupted or error-free operation.

11.2 No availability commitment. We do not commit to any particular level of availability, uptime, or support. The Services may be unavailable for maintenance, upgrades, or reasons outside our control.

11.3 AI output. The Services use artificial intelligence to generate summaries and to extract information such as dates, deliverables, and pricing. AI output may be inaccurate, incomplete, or misleading. You are responsible for verifying it before relying on it, and must not treat the Services as the authoritative record of any commercial term or agreement.

11.4 You warrant that you have, and will maintain, a valid lawful basis under applicable Data Protection Laws for processing any Personal Data you provide to Tessera, including Personal Data of third parties.

12. LIMITATION OF LIABILITY

12.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

12.2 Subject to 12.1, neither of us shall be liable for any indirect, consequential, incidental, special, or punitive losses or damages, including loss of profits, loss of revenue, loss of business, loss of anticipated savings, or loss of data, even if advised of the possibility of such damages.

12.3 Subject to 12.1, Tessera’s total aggregate liability arising out of or in connection with these Terms and the Services shall not exceed the greater of (a) the total fees you paid to Tessera in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred pounds (£100).

12.4 Where the Services are provided to you without charge, you acknowledge that the allocation of risk in this Section reflects that. Where you pay fees, the cap applies by reference to those fees.

13. YOUR INDEMNITY

13.1 You shall defend, indemnify, and hold harmless Tessera from and against any third-party claims, damages, losses, and reasonable legal costs arising from: (a) your use of the Services in violation of these Terms or applicable law; (b) Customer Data, including any claim that Customer Data infringes a third party’s intellectual property rights or violates applicable data protection or privacy laws; or (c) your breach of any representation, warranty, or obligation under these Terms.

13.2 This Section applies only to third-party claims. It does not apply to, and does not limit or exclude, any claim brought by you against Tessera.

13.3 Your obligations under this Section are conditional upon Tessera: (a) providing prompt written notice of the relevant claim; (b) allowing you sole control over the defence and settlement of such claim, provided no settlement shall impose any obligation or liability on Tessera without its prior written consent; and (c) providing reasonable cooperation and assistance in connection with the defence.

14. CHANGES TO THESE TERMS

We may update these Terms. We will post the updated version with a revised date and, for material changes, give at least thirty (30) days’ notice (in-product or by email to account owners) before they take effect. Your continued use of the Services after that date constitutes acceptance. If you do not accept the updated Terms, stop using the Services and delete your account.

Where a change materially affects Tessera’s obligations as your processor under Section 8, Tessera will notify you and obtain your agreement before it takes effect (changes to sub-processors are instead governed by Section 8.5); your continued use of the Services does not by itself constitute agreement to such a change.

15. FORCE MAJEURE

Neither of us shall be liable for any failure or delay in performing obligations to the extent caused by circumstances beyond reasonable control, including natural disasters, acts of war or terrorism, governmental actions, pandemic, labour disputes, or failures of third-party infrastructure providers.

16. GENERAL

16.1 Governing law. These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms, and each of us irrevocably submits to that jurisdiction.

16.2 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them to an affiliate or to a successor entity in connection with a merger, acquisition, or sale of all or substantially all of our assets.

16.3 Entire agreement. These Terms constitute the entire agreement between you and us regarding the Services, subject to Section 1.4.

16.4 Severability. If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.5 Waiver. No waiver of any breach shall constitute a waiver of any subsequent breach.

16.6 Third party rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.

16.7 Notices. We may give you notice under these Terms by email to the address associated with your account or by posting a notice within the Services, and such notice is deemed received on the day it is sent or posted. You may give us notice at support@usetessera.com, and such notice is deemed received on confirmed delivery. It is your responsibility to keep your account email address current.

16.8 Contact. support@usetessera.com · privacy@usetessera.com (data protection) · security@usetessera.com (security)